Everyone booking a Lodge Coaches holiday is fully protected for the deposit and final balance paid to us in the unlikely event of the insolvency of Lodge Coaches.
We are fully bonded with igi Insurance Company Ltd. This insurance has been arranged by Towergate Chapman Stevens for the repatriation of any monies, so all money paid to us is safe and secure.
All of our British and European coach holidays use superb fully air conditioned touring coaches. 2 new Setra coaches have been added to the fleet for your comfort and all coaches are fitted with reclining seats, adjustable arm and footrests, double-glazing and air suspension. On all of our touring coaches we have onboard toilet/washroom, fridge and drinks facilities.
Smoking is not permitted on the coaches but we make regular comfort stops. All vehicles comply with the latest regulations concerning safety and accident protection and are all maintained to the highest standard possible.
We choose our hotels to offer levels of value, quality, comfort and service, which our customers have become accustomed. Usually these are 3, 4 or 5 star standard ratings. We always try to ensure that our hotels consistently maintain high standards of accommodation, meals, service and personal attention that we expect of them.
On all European Tours please note that hotels serve the traditional and locals specialities of the area. There may not be a choice of menu but a vegetarian meal is always included. Also some hotels may wish you to choose the menu the evening before or morning of the actual day.
Because we are a family run business we put much care and effort into ensuring that you have the best holiday experience around. Starting with your first enquiry with our office staff to the top-class tour drivers who are selected for their outstanding customer care, politeness and touring knowledge which will make your holiday as enjoyable as possible.
We know that your holiday is very important to you and we want to make sure that it is really just what you are looking for. We always have time for you - a formula that has led to many satisfied customers travelling with us year after year.
Due to space limitations on board the tour coach and because of health and safety issues relating to our employees, you are asked to keep luggage to one medium sized suitcase 20" x 28" and weighing no more than 18 kilos per person together with hand luggage which can be stowed safely under your seat onthe coach. The only exception is when travelling on Continental holidays when we suggest the use of an overnight bag.
You will appreciate that all our holidays are booked with hotels and venues over a year in advance. We apologise that on a very rare occasion a circumstance may occur which is beyond our control, even though we have what we thought to be a very watertight contract.
It may be the case that others have reneged in their contracts to us. We will endeavour to put right immediately but on certain very rare occasions it is not possible to correct at the time.
Due to space limitations on board the tour coach and because of health and safety issues relating to our employees, you are asked to keep luggage to one medium sized suitcase 20" x 28" and weighing no more than 18 kilos per person together with hand luggage which can be stowed safely under your seat on the coach. The only exception is when travelling on Continental holidays when we suggest the use of an overnight bag.
Lodge Coaches was founded 92 years ago by the grandfather of the present partners, Andrew, Robert and Christopher, who play an active part in running the company, so it is very much a family concern. We aim to give a good reliable caring service as do our tour drivers who are all selected for their politeness and touring knowledge.
The holiday programme is an important part of the business and is an area in which we have 24 years of experience. If you wish to discuss your next holiday or need any more information Dorothy is always available to advise you on all aspects of the tours.
We provide close to home pick-ups. No overnight land travel. All coach excursions are included plus entrance fees to places of interest featured.
At your main hotel accommodation there will be a handling service to help you with your luggage.
We accept cheques, which can be made payable to: 'Lodge Coaches'.
We also accept the following cards:
My husband and I returned from our trip to Thursford, with a shopping break and one night in Norwich. We thoroughly enjoyed the Spectacular - it was Wonderful. Gary, our driver, was excellent and the journey there and back, plus Sherringham, great.
FINANCIAL FAILURE INSURANCE: In accordance with 'The Package Travel, Package Holidays and Package Tours Regulations 1992' all passengers booking with J. W. Lodge & Sons Limited are fully protected for the initial deposit and subsequently the balance of all the monies paid to us, including repatriation if required, arising from cancellation or curtailment of your travel arrangements due to the insolvency of J. W. Lodge & Sons Limited.
There is no requirement for Financial Protection of day trip, and none is provided. This insurance is only valid for packages booked that DO NOT include flights.
CONSUMER AWARE: Your booking is insured by IPP Ltd and its panel or insurers. This insurance is only valid for passengers who book and pay directly with/to J. W. Lodge & Sons Limited. If you have booked and/or paid direct to a Travel Agent for a holiday with ourselves please request proof of how the booking is secured as this will not be covered by IPP Ltd in this instance.
This insurance has been arranged by Wrightsure Services Hampshire Limited with International Passenger Protection Limited and is underwritten by certain Underwriters at Lloyd's.
J.W. Lodge & Sons Limited is an appointed representative of ITC Compliance Limited which is authorised and regulated by the Financial Conduct Authority (their registration number is 313486) and which is permitted to advise on and arrange general insurance contracts.
© J.W. Lodge & Sons Limited 2017
VAT No. 102810523